Privacy Policy
Effective Date: 1 January 2025
At tarenquixal, we handle your personal information with care and respect. This policy explains how we collect, use, and protect your data when you interact with our financial statement analysis services.
We're based in Albury, New South Wales, and we operate under Australian privacy laws. If something in here doesn't make sense or you want more details, reach out. We're happy to explain.
Information We Collect
We gather different types of information depending on how you use our services. Some you give us directly, some we collect automatically, and some comes from third parties when you give them permission to share it with us.
Personal Details
Your name, email address, phone number, and business information when you sign up or contact us.
Financial Documents
The statements, reports, and financial data you upload for analysis through our platform.
Usage Information
How you interact with our site, including pages visited, features used, and time spent on different sections.
Technical Data
IP address, browser type, device information, and operating system details for security and performance.
Why We Need This Information
We're not collecting data just for the sake of it. Each piece serves a specific purpose in delivering our services or improving your experience.
- To provide accurate financial statement analysis and generate reports tailored to your business
- To communicate with you about your account, analyses in progress, and service updates
- To improve our analysis algorithms and platform functionality based on usage patterns
- To maintain security and prevent unauthorized access to sensitive financial information
- To comply with Australian financial regulations and legal obligations
How We Use Your Data
Your information stays focused on delivering the service you came here for. We don't sell your data to third parties or use it for purposes unrelated to financial analysis.
Primary Uses
Processing your financial statements through our analysis tools, generating insights, and providing recommendations based on the data you submit. This includes storing your documents securely while we work on them and maintaining historical records of analyses you've requested.
We also use your contact information to send you analysis results, answer questions, and notify you about changes to our service that might affect your account.
Automated Processing
Our platform uses automated systems to analyze financial statements. These systems apply consistent methodologies to identify patterns, calculate ratios, and flag potential areas of concern. While the processing is automated, the underlying algorithms are designed by experienced financial professionals.
You can always request human review of any automated analysis results. Just email us and we'll have someone take a closer look.
Sharing and Disclosure
We don't hand your information around freely. There are specific circumstances where we share data, and we're upfront about them.
Service Providers
We work with carefully selected companies that help us operate our platform. This includes hosting providers for our servers, email services for communications, and payment processors for subscriptions. These providers only access the specific information needed to perform their functions and are bound by confidentiality agreements.
Legal Requirements
Sometimes we're legally required to disclose information. This happens when we receive valid court orders, subpoenas, or requests from Australian regulatory authorities. We'll notify you about such requests unless we're legally prohibited from doing so.
What We Never Do
We don't sell your personal information to data brokers, marketing companies, or anyone else. We don't share your financial documents with competitors or use your business data to create aggregate industry reports without explicit permission.
Your Privacy Rights
Australian privacy law gives you specific rights over your personal information. We've built systems to make exercising these rights straightforward.
Access Your Information
You can request a copy of all personal data we hold about you. We'll provide this in a commonly used electronic format within 30 days.
Correct Inaccuracies
If information we hold is wrong or outdated, let us know and we'll fix it promptly. You can update most details directly through your account settings.
Delete Your Data
You can request deletion of your account and associated data. We'll remove everything except what we're legally required to retain for tax or regulatory purposes.
Restrict Processing
You can ask us to limit how we use your information while we resolve any concerns or disputes about accuracy or usage.
Object to Processing
If you believe we're using your data inappropriately, you can object to that specific use. We'll stop unless we can show compelling legitimate grounds.
How to Exercise These Rights
- Send an email to contact@tarenquixal.org with your request and account details
- We'll verify your identity to protect your information from unauthorized access
- We'll process your request and respond within 30 days
- If we need more time or information, we'll let you know why
Data Security
Financial information is sensitive, and we treat it that way. Our security measures reflect the importance of the data you trust us with.
Technical Protections
We encrypt data in transit using TLS 1.3 and at rest using AES-256 encryption. Our servers are hosted in Australian data centers with physical security controls and 24/7 monitoring. Access to production systems requires multi-factor authentication, and we maintain detailed audit logs of all data access.
Organizational Measures
Staff access to personal information is limited to those who need it for their specific roles. Everyone on our team undergoes privacy training and signs confidentiality agreements. We conduct regular security reviews and update our practices based on emerging threats.
If Something Goes Wrong
Despite our precautions, no system is completely immune to security incidents. If we experience a data breach that affects your information, we'll notify you within 72 hours and explain what happened, what information was involved, and what we're doing about it.
We'll also notify the Office of the Australian Information Commissioner as required by law.
Data Retention
We don't keep your information forever. Different types of data have different retention periods based on legal requirements and practical needs.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account plus 7 years | Australian tax law requirements |
| Financial Documents | Duration of account plus 7 years | Business records retention standards |
| Analysis Reports | Duration of account plus 3 years | Customer service and dispute resolution |
| Communication Records | 3 years from last interaction | Customer service quality and disputes |
| Technical Logs | 12 months | Security monitoring and troubleshooting |
When retention periods expire, we securely delete data using industry-standard methods that make recovery impossible.
Cookies and Tracking
Our website uses cookies and similar technologies. These are small files stored on your device that help the site function properly and remember your preferences.
Types of Cookies We Use
- Essential cookies that make the site work, like keeping you logged in while you navigate between pages
- Preference cookies that remember your settings and customization choices
- Analytics cookies that help us understand how people use the site so we can improve it
- Security cookies that help detect and prevent unauthorized access attempts
You can control cookie settings through your browser. Blocking certain cookies might affect site functionality, but essential features will still work.
International Data Transfers
Your data is primarily stored and processed within Australia. However, some of our service providers operate infrastructure in other countries. When data leaves Australia, we ensure it receives equivalent protection through contractual safeguards and by only working with providers in jurisdictions with adequate privacy laws.
If you're accessing our services from outside Australia, your data will be transferred to and processed in Australia, which may have different privacy laws than your home country.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email and display a prominent notice on the website.
The effective date at the top shows when the current version came into effect. We keep previous versions available on request if you want to see what changed.
Children's Privacy
Our services aren't designed for anyone under 18. We don't knowingly collect information from children. If you're a parent or guardian and believe your child has provided us with personal information, contact us immediately and we'll delete it.
Complaints and Disputes
If you're unhappy with how we've handled your personal information, we want to hear about it and fix the problem.
- Contact us at contact@tarenquixal.org describing your concern in detail
- We'll acknowledge your complaint within 7 days and assign someone to investigate
- We'll work with you to understand the issue and find a resolution
- You'll receive a detailed response within 30 days explaining our findings and any actions taken
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au or by calling 1300 363 992.